Services

ENASTE Consulting will transform your legal business by implementing Salesforce.CRM and their best practices. We can implement and adapt business processes across all areas of business. You can drive your business on a platform that is built for growth and success. We also adapt from out-of-the-box to fully customizable solution to find the best solution for your customers.

• Lead management: a clear follow-up of all your potential customers, so that you can turn them into customers faster!
• Close more deals: thanks to better management of opportunities and accounts, you have a clearer overview of all customers, including history, internal discussions, etc. so that you miss fewer opportunities.
• Increase productivity: with process automation and all kinds of collaboration tools, your sales team will work faster and better
• Make reliable decisions: thanks to Salesforce reporting, dashboards and sales forecasting, you gain more insights, so that your decisions are based on concrete data    

• Journey Builder: Build 1-to-1 customer journeys across all channels and departments.
• Email Studio: Build personalized email campaigns with the world’s #1 email marketing platform.
• Audience Studio: Capture and activate data from any source on a unified data management platform (DMP).
• Mobile Studio: Personalize mobile interactions including SMS, push notifications, and chat messaging.
• Social Studio: Listen, publish, and engage with your customers across social media channels.
• Advertising Studio: Target 1-to-1 advertising using your CRM data to acquire and re-engage customers.
• Datorama: Use one platform for all your marketing data, investments, KPIs, and decisions.
• Interaction Studio: Visualize, track, and manage realtime customer experiences — driving valuable engagement at the right moment, just the way your audience prefers.
• Data Studio: Power your marketing with data from the world’s most trusted premium data ecosystem.
• Google Analytics 360: Get the most from your marketing insights while driving smarter engagement.
• Pardot: Unite marketing and sales on a single platform for B2B marketing automation.

 

• For customers: with the help of the Customer Portal you strengthen your relationship with your customers through direct & clear communication. Some feedback, as well as ideas from customers, are easily captured to improve your service or product!
• For partners: the Partner Portal allows your partners to consult, share opportunities and collaborate.
• For employees: work in a streamlined manner with agencies, colleagues, ... on a personal portal. Strengthen your bond with your employees by creating a community and sharing relevant information in an easy way.

• Exceed your goals and customer expectations.
• Make business buying easy. Grow revenue online.
• Put customers first with order management built on the world’s #1 CRM.
• Create and publish content for any commerce experience with a hybrid content management system.

• Omni-channel: automatically forward all outstanding incidents or cases from different channels to the right contact or to a specific queue in Service Cloud.
• 360 ° view: with a complete overview of the communication and context of all incidents & customers, they can be resolved faster.
• Knowledge base: incidents are stored for later reuse. A similar question can be answered faster, because the answer is only a few clicks away!
• Call deflection: provide the right channels that customers can turn to with their questions. For example, a Chatbot on your website can solve the first questions with a written script, and refer it to a service agent at the right time.